At Aiden Sound, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Eligibility
You may return items within 30 days of receiving your order for a full refund or exchange, provided that the items are in their original condition, unopened, and with all original packaging intact.

2. Non-Returnable Items
The following items are non-returnable:

• Gift cards
• Downloadable software products
• Used or opened items

3. Return Process
To initiate a return:

1. Contact our customer service team at [email protected] within 30 days of receiving your order.

2. Provide your order number and the reason for the return.
3. Our team will provide you with a return authorization and detailed instructions for returning your item.

4. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

5. Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

6. Exchanges
If you would like to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

7. Contact Us
If you have any questions about our refund policy or the return process, please reach out to us at [email protected].