At Aiden Sound, we are dedicated to ensuring that your order reaches you promptly and safely. Below is our shipping policy, outlining the details of our shipping processes.
1. Processing Time
All orders are processed within 1-3 business days. Orders placed after 3 PM will be processed the following business day. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Methods
We offer various shipping options to suit your needs:
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method. We occasionally offer free shipping promotions; please check our website for current offers.
4. Delivery Areas
Aiden Sound currently ships to all countries. Please note that delivery times may vary based on your location.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your shipment through our website or directly on the carrier’s site.
6. International Shipping
For international orders, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping charges. Delivery times for international shipments may vary.
7. Shipping Issues
If your order does not arrive within the estimated delivery timeframe, please contact us at [email protected]. We will work with you and the carrier to resolve any issues.
8. Returns Due to Shipping Issues
If your order arrives damaged or incorrect, please contact us within 7 days of receipt for assistance with a return or exchange at [email protected].
